This policy applies to orders placed on our website (https://perifit.co) only. If you buy Perifit from a distributor, their shipping and return policy applies.
Shipment model
Perifit has stock in different locations across the world. We ship orders from the closest fulfillment warehouse depending on the destination and product availability, no matter the sales channel.
We ship from the United States, Canada, Australia, Germany, and France*.
*Some products available in pre-order only might not be available in all fulfilment warehouses.
Shipment processing time
Pre-orders
Pre-order processing times vary depending on our stock levels. To get the updated processing time, please refer to the corresponding product page.
Live orders
All orders are processed within 1 business day, as soon as the payment is confirmed*.
If the order is placed before 12 PM, it will be shipped the same day. If it order is placed after 12 PM, it will be shipped the next business day.
We ship from Monday to Friday and do not ship on weekends and national holidays.
Some carriers (UPS, B2C Europe, DHL Express) do not scan the packages at pick-up at our warehouse and the tracking page might not reflect the same-day processing event. Be reassured that the total transit time announced remains unchanged.
* Payment with PayPal e-check will delay the order confirmation, to allow for the check to be cleared (7 business days). If you have selected PayPal e-check as your payment method and completed the payment process, your order has been placed but shipping will be delayed by 7 days, on top of the standard delivery times mentioned in the following section.
Shipping rates and delivery estimates
Shipping charges for your order will be calculated and displayed at checkout.
Delivery time do not include processing time of pre-orders (please refer to the corresponding product page).
Shipments methods are available based on shipping country and product.
|
Shipment method |
Estimated delivery time* |
Shipment cost |
|
Free shipping |
US, CA, AU: 5-7 business days |
Free |
|
Express shipping** |
US, CA, AU: 3 business days |
US: 20$ (USD) |
*The estimated delivery times are indicative and apply to the mainland part of territories mentioned. Ex: overseas & island territories like Jersey island is considered “Rest of the world”.
** Express shipping is available for the mainland part of territories mentioned only. Express shipping is not available for Alaska, overseas territories, islands…
Shipment to P.O. boxes or APO/FPO addresses
We ship to P.O. boxes in the US mainland territory only.
Shipment confirmation and order tracking
We will send you a shipping confirmation email with the tracking information of your order as soon as the carrier picks up the package from our fulfillment center, which can happen 1 to 2 business days after you placed the order.
Customs, duties, and taxes
Perifit is not responsible for any customs and taxes applied to your order, which are applied by local customs authorities. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).
| Product | No custom fees* |
| Perifit | USA, Canada, Australia, The European Union |
| Perifit+ | Canada, Australia, The European Union |
| Simone | The European Union |
*This refers to mainland territories only. Outside of these mentioned territories, customs fees can be billed, depending on your local authorities. Specifically, customs duties are not pre-paid by Perifit for Switzerland, the United Kingdom, Norway, DOM TOM, The Canarian Islands...
Damages
Perifit is not liable for any products damaged or lost during shipping. If you have not received your order or received your order damaged, please contact the shipment carrier or our support team directly (support@perifit.co) to file a claim. Please save all packaging material and damaged goods before filing a claim.
International Shipping Policy
We ship Perifit and Perifit+ worldwide* and standard shipping is free.
* Except: North Korea and Russia
We ship Simone in Europe only and standard shipping is free.
Returns Policy
This policy applies to orders placed on our website (https://perifit.co) only. If you buy Perifit from a distributor, their return policy applies.
Perifit and Perifit+ return policy
Perifit offers a 100 days return window to get a full refund of your order.*
Within that time frame, Perifit will provide a pre-paid return label so that you can return your product and get a full refund of your order as soon as the carrier attests the drop-off at its location.
Contact our support team with your order number at support@perifit.co to start the return process:
- Print the return packing slip and the pre-paid return label.
- Please make sure to include the packaging slip inside the box so that we can identify your order.
- Repackage your return product and put the return packing slip inside the box (please remove any previous labels or tape).
- You have 7 days** to drop your return package at the closest carrier location.
* shipping fees paid on the original order are not refundable
** Due to the COVID situation, you may find it hard to respect that timing. Please note that many local carriers have arranged drop-off points to facilitate that process (red boxes in Australia, pick-up points from La Poste in France).
Simone return policy
Returns are not accepted for spare parts (Bottle, silicon pieces, flanges) once the packaging box has been opened.
Perifit offers a 14 days return window to get a full refund of your Simone Pump.*
Within that time frame, Perifit will provide a pre-paid return label so that you can return your product and get a full refund of your order as soon as the carrier attests the drop-off at its location.
Contact our support team with your order number at support@perifit.co to start the return process:
- Print the return packing slip and the pre-paid return label.
- Please make sure to include the packaging slip inside the box so that we can identify your order.
- Repackage your return product and put the return packing slip inside the box (please remove any previous labels or tape).
- You have 7 days** to drop your return package at the closest carrier location.
* shipping fees paid on the original order are not refundable
** Due to the COVID situation, you may find it hard to respect that timing. Please note that many local carriers have arranged drop-off points to facilitate that process (red boxes in Australia, pick-up points from La Poste in France).
For more information on shipping & returns, email our support team at support@perifit.co or check out our FAQ.
